Why Listening to Employees is the Key to Culture, Retention, and Performance
Executive Summary
A Houston-based financial services company recently partnered with Revelare Insights to conduct a comprehensive Employee Satisfaction Survey. The goal was to measure engagement, leadership effectiveness, and cultural strengths while identifying opportunities to further enhance employee experience. The results revealed an exceptionally strong company culture, respected leadership, and actionable steps to sustain growth, as well as, highlighting the powerful role employee feedback plays in driving organizational performance.
Why We Conducted This Survey
Across all industries, attracting and retaining top talent is just as critical as acquiring new clients. This financial services company recognized to serve their clients at the highest level, they needed to understand how their employees felt about leadership, culture, and their daily work experience.
They approached us to design and conduct a detailed Employee Satisfaction Survey. The goal was simple. Capture their employees authentic voice, uncover cultural strengths, and pinpoint areas for improvement that would fuel engagement, retention, and long-term success.
Clarity on Employee Experience
The company was growing and wanted to ensure that its internal culture kept pace with its expansion. Leadership sought clear answers to several key questions:
How satisfied and engaged are employees in their day-to-day work?
Do employees feel a strong sense of belonging and recognition?
How is leadership perceived, and are there opportunities to increase impact?
What improvements could strengthen collaboration, retention, and employee well-being?
By answering these questions, the company hoped to proactively address concerns before they became challenges, reinforce cultural strengths, and maintain its competitive edge in the financial services market.
Our Approach & Methodology
Revelare Insights designed a 25-question online survey that blended scaled rating questions, multiple-choice items, and open-ended prompts. The survey was completed by 22 employees between August 4th and August 8th, 2025, ensuring anonymity and encouraging candid responses.
The survey focused on five core dimensions:
Overall Satisfaction & Engagement: Capturing day-to-day employee fulfillment and retention over the next 12 months.
Leadership Effectiveness: Evaluating how approachable, supportive, visionary, and responsive leaders were perceived by the employees.
Team Dynamics & Collaboration: Understanding how well employees worked within and across teams.
Culture & Belonging: Measuring communication, recognition, and the strength of the company’s cultural identity.
Improvement Opportunities: Identifying specific actions that would most positively impact morale and performance.
This structured yet flexible approach allowed us to quantify key metrics while also collecting rich feedback that brought employee perspectives to life.
Key Results & Insights
High Satisfaction and Engagement
Satisfaction scored an impressive 9.1 out of 10.
Retention outlook was exceptionally strong, with 95% of employees rating a 10/10 likelihood to stay in the next year.
Daily engagement averaged 8.7 out of 10, showing that employees find their work meaningful and stimulating.
Leadership is Respected and Trusted
Employees consistently praised leadership for vision, drive, supportiveness, and approachability. Both leaders were recognized as central to the company’s success, though feedback suggested small opportunities to improve pacing of expectations, proactive communication, and openness to new ideas.
Culture is a Competitive Advantage
The company’s culture was described as collaborative, inclusive, and mission driven. Employees reported:
Clarity of vision and expectations a 9.5/10 (highest score).
Strong sense of belonging a 9.0/10.
Recognition of contributions a 8.1/10, positive but less consistent than other strengths.
Opportunities for Improvement
While feedback was overwhelmingly positive, employees suggested refinements to make the workplace even stronger:
Introduce more recognition and celebration of achievements.
Adjust meeting schedules to better support work-life balance.
Add perks such as catered lunches or wellness days.
Foster more cross-team collaboration and professional development opportunities.
What Leaders Can Learn
The survey highlighted several lessons that apply broadly across all industries:
Culture is not an after thought, it is a business advantage. When employees describe their environment as collaborative and supportive, it directly translates into higher loyalty and better client service.
Leadership impact can always be fine-tuned. Even highly respected leaders benefit from feedback on pacing, communication, and approachability. Small shifts can make a big difference in engagement.
Recognition matters. Employees don’t just want to do great work. They want to feel that their contributions are consistently noticed and valued.
Work-life balance and perks aren’t “nice to have.” Mental health days, flexible scheduling, and wellness initiatives send a strong message by showing the company cares about employee well-being.
Employee feedback drives performance. Gathering candid input gives organizations a roadmap to sustain strengths, fix pain points, and align culture with long-term growth.
Business Impact
The insights from this survey were translated into a 30/60/90-day action plan including:
Immediate recognition “wins” through shout-outs and team meetings.
Adjusted meeting schedules and wellness initiatives.
Team bonding events and professional development opportunities.
Structured recognition and training programs for longer-term impact.
By the company acting quickly and visibly, it reinforced trust with employees and demonstrated a genuine commitment to building on their feedback.
Conclusion & Next Steps
This Employee Satisfaction Survey proved employee voices are a powerful driver of organizational success. By investing in understanding their team, this financial services company gained more than just high scores. They gained a roadmap for sustaining engagement, reinforcing culture, and delivering an even better client experience.
At Revelare Insights, we believe that listening is the first step toward growth. Whether you’re in financial services, retail, energy, or beyond, employee and customer feedback can uncover opportunities that transform performance.
Ready to see how insights can fuel your growth?
Contact us or reach out directly at ryder.pratt@risurveys.com to start your own journey toward stronger engagement, culture, and success.